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Checking FAQ

Open Checking and get ATM fees reimbursed worldwide, with no account fees, overdraft fees, or minimum balances.

Articles by Betterment Editors
By the Editorial Staff Betterment Resource Center Published Oct. 23, 2019 | Updated Sep. 27, 2021
Published Oct. 23, 2019 | Updated Sep. 27, 2021
26 min read

TABLE OF CONTENTS


What is Checking?

Our checking account and Visa debit card help take the hassle out of traditional checking. Checking accounts and the Betterment Visa® Debit Card provided and issued by nbkc bank, Member FDIC. Checking made available through Betterment Financial LLC.

Checking is new—over time, you can expect to see additional features beyond what we are offering currently.

✓ ATM and foreign transaction fees reimbursed worldwide

Plus, use your debit card anywhere Visa is accepted.

✓ No overdraft or other account fees

While we were at it, we did away with minimum balances.

✓ FDIC-insured up to $250,000 per depositor

Spend with confidence, knowing your money is secure.

How can I sign up?

Checking is available now. If you don’t have an account with Betterment at all yet, sign up now. It only takes a few minutes!

If you already have a Betterment investing or Cash Reserve account, sign in.

Are there any fees or account minimums?

Betterment does not charge any account fees on Checking, and we reimburse ATM fees worldwide, including the Visa 1% transaction fee on foreign transactions, purchases, and ATM transactions. There is no minimum balance or deposit requirement to use Checking.

Do you charge a fee for overdrafts?

No. Betterment does not charge any fees for account overdrafts.

If you overdraw your account, we’ll alert the vendor that there aren’t enough funds in the account to cover the transaction, and the transaction will be reversed.

In other words, the transaction won’t be able to be completed, and you won’t be charged any fees.

Is my cash FDIC insured?

You bet! Joint Checking accounts are eligible for up to $250,000 per depositor in FDIC insurance through nbkc bank, Member FDIC.

Our checking services are provided by nbkc bank. If you already have funds at nbkc bank or another nbkc bank partner separately from what you hold through Betterment Checking, you will be eligible for up to $250,000 per depositor, per FDIC-insured bank, per ownership category.

Does my Checking account earn interest?

No, the cash you hold in Checking does not earn interest.

Is Betterment a bank?

Neither Betterment LLC nor Betterment Financial LLC, nor any of their affiliates, is a bank.

Who is eligible to use Checking?

You must reside in the U.S. full-time to use Betterment’s services. You must also be at least 18 years old*, as we are not able to provide services to minors.

*Due to state laws, you must be at least 19 years old if you reside in Alabama or Nebraska and at least 21 years old if you reside in Mississippi or Puerto Rico.

Will you run a credit check?

No. Credit checks are not required to use any of Betterment’s products. However, we will collect your personal information upon signup. We are mandated to collect this information by our regulators and the IRS.

Can I open an account for a company or LLC?

Corporate and LLC checking accounts are not available through Checking at the present time. We’ll be sure to monitor customer requests for corporate and LLC checking accounts, as we may be able to offer them in the future.

Can I open an account for my trust?

Checking accounts for trusts are not available through Checking at the present time. We’ll be sure to monitor customer requests for checking accounts for trusts, as it’s something we may be able to offer in the future.

Can I open a Joint Checking account?

Joint Checking accounts are now available.

Each Betterment user can have up to two Checking accounts. This can be two individual accounts, two joint accounts, or one of each, so feel free to pick and choose according to your needs!

If you don’t have an account with Betterment yet, sign up now. If you are already a Betterment user, log in now.

How do I open a Joint Checking account?

You can create a Joint Checking account by converting your existing Checking account to Joint Checking or by opening up a brand new Joint Checking account.

To convert to your existing Checking account, simply log in and select your existing Checking account. Within the “Manage Account” section, you’ll see the option to “Add someone to account.”

To create a brand new Joint Checking account, select Checking from the “Add goal/account” flow. You’ll be prompted to choose between a Checking and Joint Checking account.

We’ll need a few pieces of information from you regarding your Joint Checking partner. Once this information has been provided, we’ll take it from there and send your partner an email invite to join your account. Please note that the Checking account will remain in individual status until your partner completes the signup process.

Once they have completed signup, both of you will receive a confirmation email.

How many Visa debit cards will we receive?

Each Betterment Checking user will receive one Betterment Visa®️ Debit Card. If you have multiple Checking accounts, this card can be easily switched to transact between the accounts. Please note that switching your spending account requires approximately a one-hour processing time.

To switch spending accounts, simply log in and navigate to your Checking account. Here, you will see the option to “switch spending accounts” within the “Manage Account” category.

If you’re ever unsure about which Checking account your Betterment Visa®️ Debit Card is connected to, we’ve got you covered. When logged into your account, a Visa debit card icon will display next to your current spending account.

Is a Joint Checking account eligible for FDIC insurance?

You bet! Joint Checking accounts are eligible for up to $250,000 per depositor in FDIC insurance through nbkc bank, Member FDIC.

Our checking services are provided by nbkc bank. If you already have funds at nbkc bank or another nbkc bank partner separately from what you hold through Betterment Checking, you will be eligible for up to $250,000 per depositor, per FDIC-insured bank, per ownership category.

Who can I open a Joint Checking account with?

You can open a Joint Checking account with anyone who is eligible for Betterment Checking. If you want to create a Joint Checking account with someone who is not yet a Betterment customer, their Joint Checking email invite will prompt them to create their own Betterment login through which they can manage the shared account.

If you don’t have an account with Betterment yet, sign up now. If you are already a Betterment user, log in now.

How is it different than just having a beneficiary?

Two customers with a Joint Checking account have equal ownership of the assets in the account. Each owner can transfer, deposit, and withdraw money. Upon the death of one of the Joint Checking account owners, the entire ownership is transferred to the surviving account owner.

On the other hand, a beneficiary does not have access, control, or ownership over the account while the account owner is alive. Upon the death of both of the Joint Checking account holders, the assets are transferred to the beneficiary.

Please note that after the death of one of the Joint Checking account owners, FDIC insurance (as provided by nbkc bank, Member FDIC) will decrease after a six month grace period to the amount covered by an individual Checking account.

Need help adding beneficiaries?

Do both Joint Checking account owners need to approve actions in the account?

Actions do not require consent from both account owners. Either user can close the account, make deposits, withdrawals, and transfers, changes to the connected checking account, and beneficiary changes.

Please note that both account owners will have a separate login through which they can connect their own funding account to Joint Checking and detail their own beneficiaries. To learn more about beneficiaries please see the FAQ question “How is it different than just having a beneficiary?

Is there a limit to how much I can deposit into my Joint Checking account?

There is no overall limit to how much you can deposit in a Joint Checking account. However, there is a limit per transaction.

When transferring between a linked bank account and Joint Checking, transfer limits are $25,000 per deposit and $10,000 per withdrawal, subject to change at Betterment’s discretion. In certain situations, the limits may also be temporarily adjusted to accommodate a specific transaction. Please reach out to our Support team if you would like to make a one-time transaction for an amount that exceeds these limits.

Additionally, the daily mobile check deposit limit is $1,000. This can be similarly increased for a one-time transaction by coordinating with our Support team.

Have more questions about mobile check deposit? Check out our FAQ on the topic!

How many external banks can I link to Joint Checking?

You and your Joint Checking partner can each electronically link one external bank account in your name to fund your Betterment Checking account(s). For help with the linking process, please refer to our FAQ on managing bank accounts.

Please note that for security purposes, we are unable to accept links with an external bank account if it is not in the same name as one or both of the Joint Checking owners. If you are looking to send or receive funds from someone who is not your Joint Checking partner, please refer to the FAQ question Can I transfer funds with family and friends?

Can I transfer between my Checking accounts?

Funds can be transferred instantly between Checking accounts in your name, so feel free to move funds as needed.

Can I transfer funds with family and friends?

Betterment does not support in-app peer-to-peer money transfers at this time. If you’re looking to send or receive funds from someone who is not your Joint Checking partner, we suggest doing so through a peer-to-peer money transfer platform, like Venmo, Cash App or Zelle®.

How can I close my Joint Checking account?

Either Joint Checking partner can close the Joint Checking account.

Log in and navigate to Settings > Accounts. Click the three dots towards the right of the account you are looking to close, and select “Close Account”. There are no fees or penalties for closing accounts.

How can I fund my Checking account?

Use Your Connected Account

Connect a bank account to use as the funding account for Checking. If you’ve already connected a funding account to your investment accounts with us, you’ll still need to separately connect a bank account to fund Checking.

You can only connect a funding account to Checking if your bank is eligible to be instantly connected electronically and the funding account is in your name.

Electronically connect your bank on web browser: 

  • Log in and click on Settings on the left.
  • Click the Funding Accounts tab at the top of the page.
  • Under Checking, select ‘Connect a funding account’.
  • You’ll have the option to choose one of your funding accounts that’s already electronically connected to your Betterment account.
  • Or, you can select “Connect a new institution” and search for a new bank.
  • Type your bank’s name in the search box.
  • If no results are found, this means your bank isn’t eligible for an electronic connection.
  • Need instructions for transferring directly from another bank account instead?

Electronically connect your bank on mobile app: 

  • Log in to the mobile app and select the three bars in the top left corner.
  • Select Settings.
  • Select Funding Accounts.
  • You’ll be able to add or change the funding account that’s connected to Checking.

You can change the bank that’s electronically connected to Checking a maximum of two times within 90 calendar days.

Transfer Directly From Another Bank Account

You can use your Checking routing and account numbers to move cash into Betterment directly from another bank account.

Simply log on to your other bank’s website, and they should have the option for transferring directly into another bank account. You’ll provide your Checking routing and account numbers so that they know where to send the money. Note that they may automatically register the account as an nbkc account rather than a Betterment account, due to the fact that our banking services are provided by nbkc.

Need help finding your Checking routing and account numbers?

Set Up Direct Deposits From Your Paycheck

You’ll need to set up direct deposit through whatever process your employer has in place. Your HR department will typically give you a form and you’ll share your new account and routing numbers. Your employer or payroll provider might even provide the option to request the change online through an online portal rather than via a paper form.

If your HR department will accept it, you can fill out our form and provide it to them. Download a blank direct deposit form.

Make sure to ask your employer when they expect the change will take place.

Deposit Paper Checks With Your Mobile Device

You can deposit paper checks by uploading a photo through your Betterment mobile app, located in the App Store or Google Play.

There are currently two ways to deposit your paper check.

You can find the first by:

  • Logging in to the Betterment mobile app.
  • Tapping on the “Deposit” button on the bottom right-hand side of your mobile device.
  • Choose “Checking.”
  • Select “Deposit a check.”
  • Write the check amount and take front and back images of the check.
  • Navigate to the bottom and click “Review check deposit.”
  • Then, tap “Submit check”
  • You should see a confirmation screen that says “Check deposited.”

The second way can be found by:

  • Logging in to the Betterment mobile app.
  • Select “Checking.”
  • Choose “Deposit,” which will give you three different options: tap on “Deposit a check.”
  • Write the check amount and take front and back images of the check.
  • Navigate to the bottom and click “Review check deposit.”
  • Then, tap “Submit check”
  • You should see a confirmation screen that says “Check deposited.”

Make sure to include your signature on the back of the check, as well as a note saying “For mobile deposit only.”

If you currently do not see mobile check deposit as an option in your Checking account, or you previously deposited a check and are no longer able to, more information can be found under “Why can’t I see the mobile check deposit feature in app?

Currently Unavailable Options

Right now, we currently do not support the following account funding options:

  • Depositing via a wire transfer
  • Depositing cash through an ATM
  • Depositing paper checks through an ATM

Does Checking support instant debit card transfers?

We currently support instant debit card transfers and deposits between third-party apps like Venmo, Cash App, and Zelle®, and your Checking account via your Betterment Visa debit card.

Note that when using Zelle specifically, the sender or receiver must have access to Zelle through their bank or credit union.

Transfer limits are determined by the third-party apps, and are subject to change.

Please check with the third-party apps for any applicable fees related to initiating an instant transfer. This fee is typically deducted from the balance of the total transferred.

Betterment is unable to refund any fees charged by third-party merchants. Contact them directly for any questions you may have pertaining to your transfer.

VENMO is a trademark of PAYPAL, INC.

Can I use my Checking account to fund my other Betterment goals?

Yes, you can always use your Checking account to fund any Betterment goals.

This means that you can make deposits, withdrawals, and transfers into your individual taxable account, joint taxable account, individual and/or joint Cash Reserve accounts, or your trust from your Checking account.

How long do deposits take?

Transfers initiated within your Betterment account:

Transfers initiated into Checking from within your Betterment account—drawing from a connected funding account—will add to your Checking balance by the following business day if placed by 4 PM ET. However, these funds will be in a “pending” status until the funds are fully available to you to use. The pending status usually lasts for 4 to 5 business days. We’ll display an estimated completion date for any deposits you make into Checking.

Transfers initiated from another bank:

If you initiate a transfer into Betterment from another bank’s side—either through their website or with assistance from your other bank— the funds will typically be fully available to you within 1 to 2 business days.

Transfers initiated via direct deposit:

When you set up direct deposit through your employer, your funds will be available in Checking on the same day that you get paid. Make sure to find out when your employer expects the change to take place after you provide them with your new Checking account and routing numbers.

Transfers initiated via mobile check deposit:

Deposits into Checking from your paper check deposit will be added to your Checking balance by the following business day if placed by 5PM EST. However, these funds will be in a “pending” status until the funds are fully available for you to use, which is generally within 2 business days.

Transaction Timeline Table

How long do withdrawals take?

If you use your debit card to make a purchase from a vendor, or withdraw cash from an ATM, the transaction amount will reduce your available Checking balance immediately.

Withdrawals to your connected funding account generally take 1 to 2 business days to fully complete.

In some situations, withdrawals may take longer. An example of this would be if you make a deposit and then withdraw it to your connected funding account immediately, which could lead to your withdrawal taking up to 6 business days to be fully received.

Transaction Timeline Table

Are there any limits on transactions?

Daily ATM Withdrawal Limit: $500

This limit includes any ATM surcharge fees charged by the ATM operator. Remember that we’ll reimburse ATM fees at any ATM worldwide, wherever Visa is accepted.

Daily Debit Card Transaction Limit: $2,000

Transferring To And From Your Connected Funding Account: Transfer limits are $25,000 per deposit and $10,000 per withdrawal, subject to change at Betterment’s discretion. In certain situations, the limits may also be temporarily adjusted to accommodate a specific transaction.

Daily Mobile Check Deposit Limit: $2,000

Monthly Mobile Check Deposit Limit: $3,000

Contact us if you have questions about transaction amount limits and how they may apply to your specific situation.

Can I transfer money to my investing goals and Cash Reserve from Checking?

To transfer money from Checking to your investing goals or Cash Reserve, you will need to add Checking as the funding account for each Betterment account. You can add or change the funding account for each of your other Betterment accounts within Settings on the Funding Accounts page.

If you are on a desktop or mobile web, click on the button on the top right-hand side of your screen that says “Transfer or rollover.” Then you can click on “Transfer within Betterment” where you can move funds to and from Checking. Please note that it will not automatically default to funding with your Checking account.

Another option on desktop or mobile web is going into your Checking account from the Betterment homepage and selecting “Transfer.” From there, you can select “Transfer within Betterment.” The funding source will default to Checking and you may choose which goal you would like to transfer money into.

Set Up An Auto-Deposit With Checking

If you’d like to set up an automatic deposit from Checking into your investing goals or Cash Reserve account, go into your investing goal or Cash Reserve account from the Betterment homepage on either desktop or mobile and select “Deposit”. Select an account to receive an automatic deposit, then choose “Auto-Deposit”, and select Checking as the “From” account.

Please note that Checking must first be added as a funding account to the Betterment account before any of these transactions can occur.

We are working on ways to make transferring between Checking and your investment goals, or transferring between Checking and Cash Reserve, more seamless.

Cash Reserve available to clients of Betterment LLC, which is not a bank, and cash transfers to program banks are facilitated by Betterment Securities.

What are my account and routing numbers?

You can easily find your Checking account and routing numbers in your account on either a web browser or on your mobile app.

On a web browser: Log in and select Checking from the menu on the left. You’ll then be able to see your account and routing numbers on the right hand side of the screen.

On the mobile app: Log in and select Checking. Select “manage account” and you’ll see your account and routing numbers.

How do I set up direct deposit through my paycheck?

You’ll need to set up direct deposit through whatever process your employer has in place. Your HR department will typically give you a form and you’ll share your new account and routing numbers. Your employer might even provide the option to request the change online through a portal rather than via a paper form.

If your HR department will accept it, you can fill out our form and provide it to them. Download a blank direct deposit form.

Make sure to find out when your employer expects the change to take place after you provide them with your new Checking account and routing numbers.

Do you offer bill pay services?

We do not currently offer the ability to set up bill payments through our platform. However, you can set up automatic payments directly through vendors that you use, usually by providing them with your Betterment Checking debit card information or your account and routing numbers.

Do you offer cashier’s checks or money orders?

At this time, we are unable to offer cashier’s checks or money orders.

Learn more about how you might be able to get a money order or a cashier’s check. This information is not provided by or endorsed by Betterment, and we are not liable for any actions you might take as a result of following these instructions.

Do you offer international money transfer services?

We are not offering international money transfer services at this time.

Can I deposit my PPP/SBA loan into my personal or joint checking account?

We currently only offer personal and joint checking accounts. As such, we are not able to accept PPP loans for your business into your personal or joint checking accounts. If a PPP loan from the Small Business Association or a secondary lending agency is deposited into your account, your checking account may be closed and the funds may be returned to their source. It may also be necessary that documentation be provided to receive those funds.

If this deposit results in checking account closure, any funds held in the account prior to the loan deposit will be sent to your linked bank account or a check will be issued to your mailing address.

What is a mobile wallet?

Mobile wallets such as Apple Pay®, Google Pay™, and Samsung Pay allow you to add a digital copy of your Betterment Visa® Debit Card to your mobile device. Once card information has been saved to your digital wallet,  you can tap your device to make contactless, in-store payments with supporting merchants and complete online or in-app transactions without reaching for your wallet.

The perks don’t stop there! Betterment charges no fees to connect your Betterment Visa® Debit Card with the mobile wallet of your choice. Plus, saving is just as easy as spending: Mobile wallet purchases are also eligible for cash back rewards with select merchants. To learn more about this perk, please visit our Checking Rewards FAQ.

Can I use my Betterment Visa® card with Apple Pay?

You sure can! Here’s how to set it up:

  • To add your Betterment Visa® Debit Card to your iPhone, go to the Wallet app and tap “+.” You’ll then be prompted to enter your card information.
  • While adding your card to Apple Pay, you may need to verify your bank account information with a 2FA message sent to you via email, text, or phone call.
  • Got other Apple gear? Check out Apple’s set up guide for device-specific instructions.

Can I use my Betterment Visa® card with Google Pay?

Absolutely! Here’s how to set it up:

  • On your mobile device, open Google Pay.
  • Tap on the card icon > Add a Payment Method > Credit or Debit Card. Here, you will provide your card information.
  • When adding your card to Google Pay, you may need to verify your bank account information with a 2FA message sent to you via email, text, or phone call.
  •  Getting lost in the flow? Check out Google’s step-by-step guide for detailed linking instructions.

Can I use my Betterment Visa® card with Samsung Pay?

You sure can! Here’s how to set it up:

  • Open Samsung Pay on your mobile device. Tap Menu in the top left corner > Cards > Add card > Add credit/debit card. Follow the on-screen instructions to register your card.
  • While adding your card to Samsung Pay, you may need to verify your funding account information with a 2FA message sent to you via email, text, or phone call.
  • Having trouble? Check out Samsung’s step-by-step guide for more information.

What if I lose my phone?

If you’ve misplaced your device or think it may have been stolen, it’s best to temporarily lock your Betterment Visa® Debit Card. Locking your  Betterment Visa® Debit Card will prevent it from being used for transactional purposes. To lock your card, you’ll need to first log into your Betterment account using a web browser or the Betterment mobile app.

Locking your card from a web browser:

Log in to your Betterment account and select Checking from the menu on the left side of the page. Then, from the Checking overview page, click the Lock or Unlock link on the right side of the page. Your card will lock or unlock immediately.

Locking your card on the mobile app:

Log in to your Betterment account and select Checking. Click on the gear in the upper right-hand corner > Manage Account, and you’ll see the option to lock or unlock your debit card. Your card will lock or unlock immediately.

Still can’t find your device?

Please refer to the appropriate resource below for more information on disabling your mobile wallet:

Apple Pay is a registered trademark of Apple Inc.

Google Pay is a trademark of Google Inc.

Samsung Pay is a registered trademark of Samsung Electronics Co., Ltd.

How do I write a check?

  1. First, write the name of the person or business you’re paying on the “Pay to the order of” line.
  2. Then, write today’s date on the “Date” line.
  3. Spell out the amount of the check on the line right below the “Pay to the order of” line, and then write the amount of the check in numbers in the little box with a dollar sign. Example: One hundred dollars and zero cents; $100.00
  4. Finally, sign the front of the check.
  5. If necessary, you can add an optional note for the person or business you’re paying in the memo line.

What to avoid:

  • Do not sign or print your name on the back of the check.
  • Do not give or mail incomplete checks.

Can I use a check to pay my bills?

You can use checks as another way to pay your bills. For instructions on how to correctly write a check, refer to “How do I write a check?

Does Betterment charge a fee for check processing?

Betterment does not charge any fees for processing your check.

How soon is my balance deducted?

Your account will likely reflect the deducted balance after one business day (of the payee depositing the check).

What if I don’t have enough funds to cover the amount of the check when it is cashed?

If you don’t have enough funds in your Checking account to cover the total amount of your check, then the check will not be cashed. However, the vendor is responsible for reversing the transaction.

Ultimately, the transaction won’t be able to be completed, and you won’t be charged any fees by Betterment.

Can I cancel a check?

To cancel a check, simply email or call Betterment’s customer support team and we will confirm that your message has been received.

Though we are unable to stop payment on checks that have already been processed, every effort will be made to stop your check.

Depending on how soon you request a cancellation of your check, it may still post.

Are there any minimums or limits?

There is no minimum or maximum amount to how much you can send via check, as well as no limits to the amount of checks you can write with Betterment Checking.

There was an issue with a check I issued. What do I do?

If you experience any of the following issues, please contact our support team:

  • If the wrong amount is processed.
  • If the check is written by someone who is not authorized by you, the account owner.

What kinds of paper checks can I not deposit into Checking?

The following paper checks cannot be deposited into Checking:

  1. Checks drawn on a foreign bank account, checks drawn on financial institutions that are located outside of the U.S or territories of the U.S., and checks that are not payable in U.S. currency.
  2. Checks made payable to someone other than you (the account holder).
  3. Checks intended for IRA or 401(k) rollovers and transfers.
  4. Already deposited checks.
  5. Checks that are dated more than six months prior to the date of deposit.
  6. Checks that have previously been submitted through a mobile deposit capture service offered at any other financial institution.

Where can I find my receipts for recently deposited checks?

Receipts for recently deposited checks are available once the check is accepted and settled into your account.

This means you will be able to see your paper check images, the front and the back, after the funds are available for use.

To view your receipts, simply select “Checking” from your Betterment home screen. Then, under your “Recent transactions” you will be able to find your paper check deposits and images.

You also have the option to print a copy of your check images for your records.

To print a copy of your check:

  •  Select “Checking” from your Betterment home screen.
  • Navigate to “Recent Transactions.”
  • Click on the check receipt you want to print.
  • You will see links for “Front of check” and “back of check.”
  • Click on these links to open new tabs in your browser.
  • You should be able to find a “print” option for your browser, typically found under “file.”
  • Click “print.”

Should I keep my check after it’s deposited?

Yes, you should keep your paper check for 60 days after it’s deposited, in case our team needs to reach out for additional information.

After 60 days, please destroy your check.

What should I write on the back of my check?

As an endorsement, include:

  1. Your clearly legible signature.
  2. A note that says “For mobile deposit only.”

Can I mail in my paper check?

At this time, Betterment is not able to deposit a paper check on a customer’s behalf.

Please deposit any paper checks through your mobile app. If you are experiencing issues with your mobile check deposit, contact our customer service team during business hours for help.

What should I do if my deposit is declined?

If your deposit is declined, you will receive an email with the failure reason.

Upon re-submission, make sure you are taking clear photos of both sides of your paper check.

If you are still experiencing issues with your mobile check deposit after re-submitting your images, contact our customer service team during business hours for help.

Can I fund my Checking account through mobile check deposits?

To find out whether you have access to mobile check deposits, first ensure that you are using the most up to date version. You can download the most recent version of our mobile app from the App Store® or on Google Play™.

In addition to ensuring you are using the latest version of the mobile app, you’ll need to meet both of the following requirements:

  • Must be a Betterment customer for at least 30 days.
  • Must be a Betterment customer with direct deposits into Checking totaling $500 or more within the last month.

However, continued use of all our products and services may make mobile check deposit available to you. While we are unable to manually grant access, we truly appreciate your interest.

If you currently do have access to our mobile check deposit feature, information on how to use it to fund Checking can be found under “How can I fund my account?

Why can’t I see the mobile check deposit feature in the app?

First, ensure that you are using the most up to date mobile app version. You can download the most recent version of our mobile app from the App Store or Google Play.

In addition to ensuring you are using the latest version of the mobile app, you’ll need to meet both of the following requirements:

  • Must be a Betterment customer for at least 30 days.
  • Must be a Betterment customer with direct deposits into Checking totaling $500 or more within the last month.

However, continued use of all our products and services may make mobile check deposit available to you. While we are unable to manually grant access, we truly appreciate your interest.

What are the transaction limits for mobile check deposit?

The daily paper check deposit limit is $2,000.

The monthly paper check deposit limit is $3,000.

To deposit an amount higher than the limits stated above, please contact our customer support team. We would be happy to assist in temporarily increasing your transaction limits.

When will my funds be available?

Funds deposited from a paper check will generally be available in your Checking account within 2 business days, as long as the transfer is initiated by 5PM EST.

What will my debit card look like?

The card is made out of plastic and has a vertical design. It allows for contactless payments at vendors who support contactless card systems.

The card allows for contactless payments at vendors who support contactless card systems.

Front and black of our blue debit card

How long will my debit card take to arrive?

You will receive a Betterment Visa Debit Card in the mail within 6 to 8 business days of account opening. There will not be a tracking number for you to track the shipment while it’s on the way. If you do not receive your card after 8 business days, contact us.

How do I activate my debit card?

Just head to betterment.com/activate to quickly activate your card once it arrives. When your card arrives, activation instructions will also be included.

How can I replace a lost or stolen card?

If your card is lost or stolen, the first thing you should do is lock your card so that no one else is able to use it. This can be done at any time in your account either on a web browser or on the mobile app. You should also review your recent transactions to ensure your card has not been used without your authorization.

Next, contact us and we can issue you a replacement card.

How can I lock my card?

You can temporarily lock your card to prevent it from being used. This can be done at any time in your account either on a web browser or on the mobile app.

On a web browser: Log in and select Checking. Look towards the right and you’ll see the option to easily lock or unlock your debit card.

On the mobile app: Log in and select Checking. Click on Manage Account and you’ll see the option to easily lock or unlock your debit card.

If you can’t access a web browser or your mobile app and you need to lock or unlock your card, contact us and we can help.

I forgot my PIN, can I reset it?

Yes, you can reset your pin directly from your account.

On a web browser: Log in and select Checking. Look towards the right and you’ll see the option to change your PIN.

On the mobile app: Log in and select Checking. Click on Manage Account and you’ll see the option to change your PIN.

Can I use my debit card for foreign transactions?

Yes, but please note your card will only work at ATMs where Visa debit cards are accepted.

While you must also reside in the U.S. full-time to use Betterment’s services, you can use your debit card overseas for purchases and at ATMs while you travel. If your Betterment Visa debit card transaction is successful, we can reimburse your ATM fees worldwide, including the Visa 1% transaction fee on foreign transactions, purchases, and ATM transactions.

Please contact us at least a week before traveling abroad so that we can ensure your Betterment visa debit card is ready to be used in the countries you will be visiting. Card usage in certain countries may be blocked.

Do I need to set up travel alerts for when I travel?

Yes. Please contact us at least a week before traveling abroad so that we can ensure your Betterment visa debit card is ready to be used in the countries you will be visiting. Card usage in certain countries may be blocked.

As always, please note that if unusual activity is detected on your card, you may be requested to confirm the flagged transactions. Keep in mind that you can always place a temporary lock on your debit card if you need to. If you suspect fraud on your account, lock your card and contact us during business hours for further assistance.

How does ATM fee reimbursement work?

We’ll automatically reimburse ATM fees, which are known as operator surcharges, for any ATM worldwide. You can expect a credit to your Checking account by the following calendar day.

Do you reimburse foreign ATM fees?

If you’re traveling, make sure to notify us beforehand. We will automatically reimburse any operator surcharge fee from any ATM worldwide, including the Visa 1% transaction fee on foreign transactions, purchases, and ATM transactions.

Is Checking part of an ATM network?

Because Checking reimburses you for all ATM fees worldwide, it does not need to be a part of a formal ATM network.

You are eligible to use any ATM where Visa debit cards are accepted, and any operator charges will be reimbursed worldwide, including the Visa® 1% foreign transaction fee. 

How can I report suspected fraud?

If you suspect fraud, lock your card by logging in to your account on a web browser or on the mobile app. Once you lock your card, it will not be able to be used to make transactions. After locking your card, please call us during business hours so that we can further assist you.

How can I dispute a transaction?

To dispute a transaction, please contact us.

If you suspect fraud, call us. Be sure to lock your card by logging in to your account on a web browser or on the mobile app to prevent your card from being used in the meantime—especially if our office is closed and you can’t get in touch with us right away.

What are my account and routing numbers?

You can easily find your account and routing numbers in your account on a web browser or on your mobile app.

On a web browser: Log in and select Checking from the menu on the left. You’ll then be able to see your account and routing numbers on the right hand side of the screen.

On the mobile app: Log in and select Checking. Click on Manage Account and you’ll see your account and routing numbers.

Where can I find account statements?

You can download monthly account statements from a web browser. Log in and select Documents from the menu on the left, and you’ll be able to download monthly statements.

Where can I update my personal information?

On a web browser: Log in and select Settings on the left. You’ll then be able to edit your personal profile.

From the mobile app: Log in to the mobile app and tap the three bars in the top left corner. Then, choose Settings, and you’ll be able to edit your personal profile.

If you need to change your legal name, please email us for further assistance.

How can I change my name?

To change your legal name and/or change the name on your debit card, please email us for further assistance.

How do I add a beneficiary to my account?

To add a beneficiary, log in on a web browser, select Settings from the menu on the left, and click on the Accounts tab. Enter your primary beneficiary information for Checking. Checking does not currently support additional contingent beneficiaries.

Betterment only supports accounts for individuals 18 or older. If a minor should be appointed as a beneficiary of an account, we may require additional documentation. Choosing a minor as a beneficiary may cause unforeseen delays.

How can I close my account?

Before you can close the account, you must withdraw the funds so that the account is completely empty.

Once your account is empty, log in from a web browser and select “Settings” from the menu on the left, and then select “Accounts.” Click the three dots to the right of Checking and you’ll see the option to close it.

There are no fees to close your account.

What happens to my account upon my death?

The funds in your account will be disbursed to your designated beneficiary or the court appointed executor if no beneficiary is designated. Your beneficiary or family member should contact us to initiate this process and we will walk them through what documentation is needed to move forward.

To add a beneficiary, log in on a web browser, select Settings from the menu on the left, and click on the Accounts tab.

Do you accept Power of Attorney arrangements?

Yes. If you have a power of attorney arrangement, please email support@betterment.com to receive further instructions.

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