Most Common Mobile App Questions

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TABLE OF CONTENTS

• What mobile platforms does Betterment support?
• What transactions can I initiate from the Betterment app?
  • Deposit & Manage Auto-Deposits
  • Withdrawals
  • Set up Two-Way Sweep
  • Goal-to-Goal Transfers
• How can I manage my portfolio on the Betterment app?
  • Add a Goal or Account
  • View and Adjust Holdings
  • View Performance Data and Projections
  • View External Accounts
• How can I view my account’s activity?
• How can I refer a friend & view rewards?
• How can I contact customer support?
• What can I NOT do on the Betterment app?

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What mobile platforms does Betterment support?

Betterment supports apps on iOS and Android.

You can download them below:

iOS

Android

What transactions can I initiate from the Betterment app?

Deposit & Manage Auto-Deposits

To make a one-time deposit or set up an auto-deposit, click Deposit on the lower-right corner of the home screen. Within a goal, click Deposit on the Overview tab.

To edit an auto-deposit, select the goal where the auto-deposit is occurring. Go to Betterment Accounts → select the auto-deposit → Recurring deposits: auto-deposit to get to the auto-deposit settings. You can edit the method and amount, or turn off auto-deposits completely.

Please note that funds deposited from your bank account are generally invested in the market within one business day. Deposits made after 11PM EST are generally invested within two business days.

Withdrawals

Once in your mobile app, choose the goal you would like to withdraw funds from and select Withdrawal from the Overview tab.

Withdrawals generally take about 4-5 business days to process. Your investments will automatically be sold and the proceeds will be sent to your linked bank account. Tax Impact Preview will show you an estimate of the taxes you may owe before making a withdrawal.

Set up Two-Way Sweep

Select your Smart Saver goal, then choose See analysis. We’ll determine the average balance and range for your bank account, so that sweeps will occur to and from your bank account as needed. Learn more about Two-Way Sweep here.

Goal-to-Goal Transfers

To transfer between taxable non-IRA goals within your account, open your app and select the goal that you would like to transfer from, then click Transfer. You’ll see an option that says Transfer to another goal.

You won’t be able to transfer between a taxable account and an IRA. Due to IRS rules, contributions to an IRA account must be made in cash. Here at Betterment, we do not have any cash accounts or cash holding options. Therefore, transferring funds from a taxable goal into a Betterment IRA must be completed by initiating a withdrawal to your linked bank account, so that we can sell your investments and deposit the proceeds in your bank account within 4 to 5 business days. Then, you can initiate a deposit into your IRA.

How can I manage my portfolio on the Betterment app?

Add a Goal or Account

Click Add goal/account from the home screen.

View and Adjust Holdings

Select any goal, then head to the Portfolio tab. You can learn more about our portfolio selection strategy here and the holdings within your portfolio here.

To adjust your holdings, select your goal, then go to the Portfolio tab and choose Adjust.

View Performance Data and Projections

To view your overall performance, select the See performance link on the home page of your mobile app, located under where it shows your total dollars invested in Betterment. To see performance data for an individual goal, select your goal, then select See performance from the Overview tab.

To view Projections for each goal, select the goal, then head to the Projections tab.

View External Accounts

From the home page, scroll down past your Betterment goals to Other External Accounts.

How can I view my account’s activity?

Head to the Menu bar in the upper-left corner of the screen, which looks like three vertical lines. Then, select Activity. You’ll be able to filter by account type by using the filter button in the upper-right corner of the screen.

How can I refer a friend & view rewards?

Head to the Menu bar in the upper-left corner of the screen, which looks like three vertical lines. Then, select Earn rewards. You can refer a friend from the Eligible Rewards tab, and view your earned rewards on the Earned Rewards tab.

How can I contact customer support?

Head to the Menu bar in the upper-left corner of the screen, which looks like three vertical lines. Then, select Support.

Visit our contact page for methods of contact and hours of operation.

What can I not do on the Betterment app?

While the Betterment mobile app is great for quick transactions and seeing a top-level view of your investments, to make any major changes to your account or to view detailed performance data,  you will need to log on from a web browser.

On the mobile app, you cannot:

• Change your linked bank account
• Sync new external accounts or manage existing external accounts
• View statements, tax forms, and other documents
• Edit a portfolio strategy
• Edit personal information
• Delete goals
• Close your account