Most Common Mobile App Questions

TABLE OF CONTENTS

• What mobile platforms does Betterment support?
• How do I deposit money into my account on the mobile app?
• How do I withdraw funds from my account on the mobile app?
• How do I get a statement for my account?
• How do I delete a goal from the mobile app?
• How do I close my account from the mobile app?

What mobile platforms does Betterment support?

Betterment supports apps on iOS and Android. You can download them below:

iOS

Android

How do I deposit money into my account on the mobile app?

To deposit on the mobile app, please click the goal you would like to deposit funds in, click on the dollar sign, and click Deposit.

To deposit on a web browser, please click the blue Deposit button in the top right-hand corner of the page.

Funds deposited from your bank account are generally invested in the market within one business day. Trades execute throughout the day and as soon as possible while avoiding excessive market liquidity costs. Deposits made after 11PM ET are generally invested in two business days.

You can always see an estimated date of completion for your deposit on the Transfer page or Activity page of your account from a web browser.

How do I withdraw funds from my account on the mobile app?

To withdraw on the mobile app, please click the goal you would like to remove funds from, click on the dollar sign, and click Withdraw.

To withdraw on a web browser, please click Transfer or Rollover in the top right-hand corner of the page, and select Withdraw on the drop-down tab.

Withdrawals generally take about 4-5 business days to process; funds will automatically be sold and sent to your linked bank account.

When you request a withdrawal, shares in your account are sold and this may have tax consequences. Tax Impact Preview allows you to see an estimate of the taxes you may owe before you make a withdrawal. Betterment will always sell your shares in a way that minimizes taxes for you. We’ll sell shares that have lost value first (short-term losses, then long-term losses), and then shares that have gained value (long-term gains, then short-term gains).

How do I get a statement for my account?

You will receive quarterly statements of the activity in your account automatically.

You have full access to these documents at any time when you log into your Betterment account on a webpage browser. After logging in, select Documents > Statements. You’ll be able to download PDFs of your statements from there.

How do I delete a goal from the mobile app?

You can delete any goal (without closing your entire Betterment account) by logging in from a web browser and following these steps:

1) Click on the goal you wish to delete on the left-hand menu;

2) On the Overview page of that goal, click on the option to “Goal settings” on the right side;

3) Click Delete Goal and follow the steps to confirm the deletion. Please note that there are no additional fees for multiple goals and you are welcome to have as many or few as you wish.

How do I close my account from the mobile app?

You can then proceed to close an account by following the steps below:

1. Log in from a web browser;
2. Navigate to the Settings page;
3. Select the Accounts tab at the top;
4. Click the 3 blue dots to the right of the account you wish to close, and select “close account.”

If the account is funded, you will first need to perform a full withdrawal prior to the account closure. Instructions for withdrawing are here.