Most Common Mobile App Questions

TABLE OF CONTENTS

• What mobile platforms does Betterment support?
• What transactions can I initiate from the Betterment app?
  • Change Funding Account
  • Deposit & Manage Auto-Deposits
  • Withdrawals
  • Set up Two-Way Sweep
  • Goal-to-Goal Transfers
• How can I manage my portfolio on the Betterment app?
  • Add a Goal or Account
  • View and Adjust Holdings
  • View Performance Data and Projections
  • View External Accounts
  • Edit Personal Information
• How can I view my account’s activity?
• How can I refer a friend & view rewards?
• How can I contact customer support?
• What can I NOT do on the Betterment app?

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What mobile platforms does Betterment support?

Betterment supports apps on iOS and Android.

You can download them below:

iOS

Android

At the current time, we do not support an app that’s specific to iPads or tablets. You can access your Betterment account on your tablet by using your tablet’s web browser.

What transactions can I initiate from the Betterment app?

Change Funding Account

Because an electronic ACH transfer is the primary way to move money to and from Betterment, you will not be able to delete the link to your checking account unless you add a new one to replace it with.

On the mobile app: After logging in, tap the three bars on the top left. Select “Settings” and then select “Funding Accounts.” Click on the three dots to the right of the account you want to change and you’ll see the option to change your funding account.

Deposit & Manage Auto-Deposits

To make a one-time deposit or set up an auto-deposit, click Deposit on the lower-right corner of the home screen. Within a goal, click Deposit on the Overview tab.

To edit an auto-deposit, select the goal where the auto-deposit is occurring. Go to Betterment Accounts → select the auto-deposit → Recurring deposits: auto-deposit to get to the auto-deposit settings. You can edit the method and amount, or turn off auto-deposits completely.

Please note that funds deposited from your bank account are generally invested in the market within one business day. Deposits made after 11PM EST are generally invested within two business days.

Withdrawals

Once in your mobile app, choose the goal you would like to withdraw funds from and select Withdrawal from the Overview tab.

Withdrawals generally take about 4-5 business days to process. Your investments will automatically be sold and the proceeds will be sent to your linked bank account. Tax Impact Preview will show you an estimate of the taxes you may owe before making a withdrawal.

Set up Two-Way Sweep

You can set up Two-Way Sweep for Cash Reserve, which is a high-yield cash account. Select your Cash Reserve goal then choose See analysis. We’ll determine the average balance and range for your bank account, so that sweeps will occur to and from your bank account as needed. Learn more about Two-Way Sweep.

Goal-to-Goal Transfers

To transfer between taxable non-IRA goals within your account, open your app and select the goal that you would like to transfer from, then click Transfer. You’ll see an option that says Transfer to another goal.

You won’t be able to transfer between a taxable account and an IRA. Due to IRS rules, contributions to an IRA account must be made in cash. Here at Betterment, we do not have any cash accounts or cash holding options. Therefore, transferring funds from a taxable goal into a Betterment IRA must be completed by initiating a withdrawal to your linked bank account, so that we can sell your investments and deposit the proceeds in your bank account within 4 to 5 business days. Then, you can initiate a deposit into your IRA.

How can I manage my portfolio on the Betterment app?

Add a Goal or Account

Click Add goal/account from the home screen.

View and Adjust Holdings

To view and adjust your portfolio, log in and select any investment goal, then head to the Portfolio tab.

View Performance Data and Projections

To view your overall performance, select the See performance link on the home page of your mobile app, located under where it shows your total dollars invested in Betterment. To see performance data for an individual goal, select your goal, then select See performance from the Overview tab.

To view Projections for each goal, select the goal, then head to the Projections tab.

View External Accounts

From the home page, scroll down past your Betterment goals to Other External Accounts.

Edit Personal Information

On the  mobile app, you are able to edit your email address, phone number, and address. Log in to the app and tap the three bars in the top left corner. Choose Settings, then choose Personal Profile, and you’ll be able to edit your personal details.

How can I view my account’s activity?

Head to the Menu bar in the upper-left corner of the screen, which looks like three vertical lines. Then, select Activity. You’ll be able to filter by account type by using the filter button in the upper-right corner of the screen.

How can I refer a friend & view rewards?

Head to the Menu bar in the upper-left corner of the screen, which looks like three vertical lines. Then, select Earn rewards. You can refer a friend from the Eligible Rewards tab, and view your earned rewards on the Earned Rewards tab.

How can I contact customer support?

Head to the Menu bar in the upper-left corner of the screen, which looks like three vertical lines. Then, select Support.

Visit our contact page for methods of contact and hours of operation.

What can I not do on the Betterment app?

While the Betterment mobile app is great for quick transactions and seeing a top-level view of your investments, to make any major changes to your account or to view detailed performance data,  you will need to log on from a web browser.

On the mobile app, you cannot:

• Sync new external accounts or manage existing external accounts
• View statements, tax forms, and other documents
• Edit a portfolio strategy
• Delete goals
• Close your account

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Cash Reserve

Cash Reserve (“Cash Reserve”) is offered by Betterment LLC. Clients of Betterment LLC may participate in Cash Reserve through their brokerage account held at Betterment Securities. Neither Betterment LLC nor any of its affiliates is a bank. Through Cash Reserve, clients’ funds are deposited into one or more banks (“Program Banks“) where the funds earn a variable interest rate and are eligible for FDIC insurance. Cash Reserve provides Betterment clients with the opportunity to earn interest on cash intended to purchase securities through Betterment LLC and Betterment Securities. Cash Reserve should not be viewed as a long-term investment option.

Funds held in your brokerage accounts are not FDIC‐insured but are protected by SIPC. Funds in transit to or from Program Banks are generally not FDIC‐insured but are protected by SIPC, except when those funds are held in a sweep account following a deposit or prior to a withdrawal, at which time funds are eligible for FDIC insurance but are not protected by SIPC. See Betterment Client Agreements for further details. Funds deposited into Cash Reserve are eligible for up to $1,000,000.00 (or $2,000,000.00 for joint accounts) of FDIC insurance once the funds reach one or more Program Banks (up to $250,000 for each insurable capacity — e.g., individual or joint — at up to four Program Banks). Even if there are more than four Program Banks, clients will not necessarily have deposits allocated in a manner that will provide FDIC insurance above $1,000,000.00 (or $2,000,000.00 for joint accounts). The FDIC calculates the insurance limits based on all accounts held in the same insurable capacity at a bank, not just cash in Cash Reserve. If clients elect to exclude one or more Program Banks from receiving deposits the amount of FDIC insurance available through Cash Reserve may be lower. Clients are responsible for monitoring their total assets at each Program Bank, including existing deposits held at Program Banks outside of Cash Reserve, to ensure FDIC insurance limits are not exceeded, which could result in some funds being uninsured. For more information on FDIC insurance please visit www.FDIC.gov. Deposits held in Program Banks are not protected by SIPC. For more information see the full terms and conditions and Betterment LLC’s Form ADV Part II.