Account security

How to manage passwords, two-factor authentication, and general security preferences

Managing my account

How can I report suspected fraud?

If you suspect fraud, lock your card by logging in to your account on a web browser or on the mobile app. Once you lock your card, it will not be able to be used to make transactions. After locking your card, please call us during business hours so that we can further assist you.

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Passwords

What makes a strong password?

Your security is our priority. A strong password is critical to helping to ensure that your money and data aren’t compromised, so please take a moment to read this information and make sure you are protected. Good passwords are both long and random. When setting a password, select a longer password for the best protection. We require you to use at least eight characters in your password, although 10+ is better. Try to avoid using first or last names, common places, names of products or ...

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How do I set up an App Password?

App Passwords help you to connect to finance applications and services (such as Mint and TurboTax) for convenience and productivity in a safer way. Select "Settings" from the menu and then "Security." Click “Generate a new App Password” in the section “App Passwords.” Next, we’ll ask you which application this password is for. Lastly, we’ll show you the password we generated for you. We will only display this once. To use this password, simply copy and paste the 20-character password shown and ...

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Two-factor authentication

How can I set up an authenticator app on my mobile device?

If you have a cell phone with app capabilities, you can choose to set up an authenticator app instead of receiving 2FA codes via SMS text message or phone call. To edit 2FA, please log in on a web browser and head to Settings > Security. Then select 'Edit' under "Two-Factor Authentication." You will be prompted to receive a code via text. If you can receive a code via text, select 'Send Code.' If you cannot receive a code, you can also select Authenticate your account in a different way. ...

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What is two-factor authentication?

Two-factor authentication (2FA) helps to protect your account from theft, even if an attacker has obtained your password. With this additional layer of security, you’ll be required to enter a unique verification code either from a mobile authenticator application or from a text or voice message when you log into your account. While no safeguard can guarantee 100% against a data or security breach, 2FA makes it significantly more difficult for malicious hackers to access your account. We’ll text ...

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What do I do if my phone was lost or stolen?

If your phone was lost or stolen, please call us and we will help you set up 2FA on your new device.

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