Our satisfaction guarantee

We are committed to providing our customers with a great experience.

If you are not completely satisfied with your advisory experience with Betterment, we will do everything we can to make it right, up to and including waiving Betterment's asset‑based advisory and brokerage fees on your investment accounts for an upcoming period of 90 days, at your request.

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If for any reason you are not completely satisfied with Betterment's services, at your request, Betterment will waive its asset‑based advisory and brokerage fees on your investment accounts for an upcoming period of 90 days. Contact us if you have a request.

The guarantee only applies to fees charged by Betterment. It does not apply to cash held in Betterment Cash Reserve. No other fees, expenses, or market losses will be waived or reimbursed under this guarantee, including, but not limited to, the fees charged by issuers of particular securities and the fees charged by third-party advisors in the Betterment Advisor Network.

Betterment reserves the right to discontinue or modify this guarantee in the future at any time in its sole discretion. This guarantee does not apply to accounts held through the Betterment for Advisors or Betterment for Business platforms.

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