Security Procedures

Our Systems

To keep you and your data safe we have also implemented a number of security procedures, including:

  • Strongest available browser encryption. Connections between you and our servers are secured to industry standard specifications.
  • Secure servers. All your account information is encrypted and stored behind secure monitored firewalls in a secure facility that is safeguarded 24-hours-a-day.
  • Systematic procedures. We maintain continuous encryption, auditing, logging, backups, and safe-guarding of data.
  • Hacker checks. We run frequent internal and external security audits of our software and systems.

Additionally, we have built in a number of safeguards into our software, including:

  • Automatic Logout. If you are inactive for an extended period of time we automatically log you out so unauthorized people cannot access your account.
  • Contact Information Confirmation. All changes to your contact information are verified with you before we make any changes.
  • Personalized Email. Emails coming from Betterment will generally address you by name, so you can be confident we know who you are and the email is coming from us.
  • Account Ownership Verification. We verify that you have proper access to any external checking account that we electronically link to. This helps prevent people from opening an account in your name and moving money out of your external account.
  • Identity Verification. We run thorough identity verification checks on new customers to determine if the identity information provided is accurate and not suspicious or on any government watch lists.
  • Third party Verification. We have a security seal and certificate from Digicert who has also verified our identity.

Keeping your computer safe

  • Make sure you are running the latest versions of your operating system and browser software, and that all security updates are installed.
  • Maintain updated anti-virus, anti-spyware, and firewall software.
  • Do not allow your browser to automatically log in for you.
  • Choose a password that is hard to guess and that you don’t use elsewhere, and change it periodically.
  • For more information visit the Federal Trade Commission’s “OnGuard Online” computer security site.

Keeping your information safe

  • Never share your login or password with anyone.
  • Never provide personal information when requested through an email or a link unless you can be certain of the site’s authenticity.
  • Never input personal information into a form in a popup window or email message.
  • Never open an email if you do not recognize the sender, especially if in it contains an attachment.
  • Always remember to log off Betterment when you are done.
  • Be careful if you are using a public computers that do not belong to you, such as at a cafe or in a library.

Protecting yourself from phishing attacks

Phishing is an illegal practice where someone tries to get you to provide your personal or financial information by making you think it is being requested from a legitimate party.

The most popular form of phishing is an email that appears to originate from a financial institution asking you to validate or update your account information, usually through a link in the email that directs you to a fake website that looks legitimate.

Be vigilant about phishing attacks by watching out for:

  • An unsolicited email containing an attachment that appears to be coming from a legitimate company
  • An urgent sounding email claiming you must act immediately and supply the requested information
  • Popup windows asking you for personal information

For more information, please visit www.antiphishing.org.

Reporting a phishing attack

If you receive an email from Betterment that you believe may be fraudulent, please send the email to our Fraud Prevention Team: fraud@betterment.com.

Minimizing damage from identity theft

If your personal or financial information is accidentally disclosed or deliberately stolen we recommend the following steps:

  • Report the fraud to Betterment’s Fraud Prevention Team: fraud@betterment.com
  • Place a “fraud alert” at all three major credit bureaus, and request copies of your credit reports. Note that credit bureaus are required to provide free copies of your credit report if you are a victim of identity theft:
  • Close any accounts that have been tampered with or new accounts that were established fraudulently
  • File a police report with local law enforcement officials, which may help with clearing up your credit
  • Report your theft to the Federal Trade Commission online or by phone at 877-ID-THEFT (877-438-4338)