Skip to main content
Open menu
Get started

Why was my verification document rejected?

Published

If your verification document was rejected, it may be due to one of the following common issues:

  • The image was blurry or unclear, making it difficult to read.
  • The document was expired or invalid.
  • The information on the document did not match the details on your Betterment account.

Betterment automatically sends an email detailing why a document is rejected. Please check this email to understand why your document was not accepted and follow the instructions provided. If you need further assistance, contact our support team.