If your verification document was rejected, it may be due to one of the following common issues:
- The image was blurry or unclear, making it difficult to read.
- The document was expired or invalid.
- The information on the document did not match the details on your Betterment account.
Betterment automatically sends an email detailing why a document is rejected. Please check this email to understand why your document was not accepted and follow the instructions provided. If you need further assistance, contact our support team.
