Free for 90 days: Sign up now and get 90 days managed free after your first deposit. See offer details

<title>Dismiss</title>
PYMNTS.com

Why Humans Still Run Betterment’s AI-Powered Call Center

While companies turn to AI and automation for faster transactions and stronger data security, that doesn’t mean humans are out of the customer service game quite yet. In fact, automation shouldn’t be viewed as an alternative to human customer service, but rather as a complement to it, according to Julia Lowd, director of customer operations for robo-advisory service Betterment.

Read the Original Article

This article originally published February 5th, 2019 on PYMNTS.com