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Why Humans Still Run Betterment’s AI-Powered Call Center

While companies turn to AI and automation for faster transactions and stronger data security, that doesn’t mean humans are out of the customer service game quite yet. In fact, automation shouldn’t be viewed as an alternative to human customer service, but rather as a complement to it, according to Julia Lowd, director of customer operations for robo-advisory service Betterment.

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This article originally published February 5th, 2019 on